Changelog: March 24, 2017

Website

  • Fixed font rendering issues on Windows.
  • Added the ability to sign in directly on viewport widths <1050px. On viewport widths <480px, sign-in is only available in the dropdown menu.

Changelog: March 17, 2017

Dashboard

  • The Source views, including the interfaces for creating, editing, and deploying Sources, have all been rebuilt from the ground up to be more intuitive, easier to use, and prettier.

How We Are Improving Performance

When I set out to build imgix 6 years ago, I was very aware that we were asking our customers to trust us with something fundamental to their success: the visual performance of their product. To earn that trust, we need to provide the best value, performance, and reliability.

Sadly, we have failed in that commitment over the last few weeks. Our performance has not been at the level our customers demand of us. Worse, with the entire team working around the clock to fix these problems, we have been unable to communicate what was happening. This is unacceptable to me.

I want to personally apologize to any customer who felt that imgix did not value their business during this time. We built imgix to enable our customers to do great things, and that partnership must always be built on trust and open communication.

In that spirit, I want to speak bluntly about the issues we have had, explain why they happened, and let you know what we are doing to make things right. A number of factors have contributed to imgix’s recent performance problems. We have solved some of them, and are working hard on the remaining issues and taking further steps to keep situations like this from impacting our customers in the future.

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